What is the time zone for the Burros Fries intranet system support?
Burros_Fries Franchise · 2024 FDDAnswer from 2024 FDD Document
- (6) Provide an intranet system, free of charge, to answer questions from you or your staff (during regular business hours, Pacific Time Zone). In addition, you will be able to send us questions and suggestions using Internet email (Franchise Agreement, Sections 20.A).
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 27–38)
What This Means (2024 FDD)
According to Burros Fries' 2024 Franchise Disclosure Document, the intranet system support is available during regular business hours in the Pacific Time Zone. Specifically, Burros Fries provides an intranet system, free of charge, to answer questions from franchisees or their staff during these hours. Additionally, franchisees can send questions and suggestions via Internet email.
This means that a Burros Fries franchisee operating outside the Pacific Time Zone will need to account for the time difference when seeking support through the intranet system. For example, a franchisee on the East Coast may need to adjust their schedule to contact support during the Pacific Time Zone's regular business hours.
The availability of support during specific hours is a common practice in franchising, allowing the franchisor to manage resources efficiently. Franchisees should consider this when evaluating the level of support provided and how it aligns with their business needs and operating hours.