What resources are used in the Burros Fries training program?
Burros_Fries Franchise · 2024 FDDAnswer from 2024 FDD Document
The Operations Manual will detail all aspects of Franchise operations presented in training and serve as an ongoing reference. Updates to the Operations Manual will be made available to you through various means including online. All of the training sessions will be taught by a combination of Fernando Ruiz who has over ten (10) years of restaurant experience and Alejandra Partida who has over five (5) years of restaurant industry experience. Occasionally, different guest speakers may make an appearance at the training program to provide information. For example, some speakers may be our employees, franchisees, vendors or industry experts. Our training program uses presentations, demonstrations, examples from the Operations Manual, on the job training.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 27–38)
What This Means (2024 FDD)
According to the 2024 Burros Fries Franchise Disclosure Document, the training program utilizes several resources. The Operations Manual details all aspects of franchise operations presented in training and serves as an ongoing reference. Updates to the Operations Manual will be made available through various means including online. The training sessions are taught by a combination of Fernando Ruiz and Alejandra Partida, who have extensive restaurant industry experience. Occasionally, guest speakers such as employees, franchisees, vendors, or industry experts may appear at the training program to provide information. The training program uses presentations, demonstrations, examples from the Operations Manual, and on-the-job training.
The Operations Manual contains 260 pages and includes mandatory and suggested specifications, standards, and operating procedures. The manual covers a range of topics, including the Burros & Fries philosophy, build-out and design, approved menu items and recipes, kitchen equipment specifications, front and back of house operations, price guidelines, kitchen and front of house manager responsibilities, hiring guidelines, franchisee obligations, safety and sanitation, customer service standards, POS system and software, ordering and inventory management, food cost, and approved vendors and suppliers.
For a prospective Burros Fries franchisee, this means the initial training program will provide a comprehensive overview of the business operations. The Operations Manual will serve as a key resource for understanding and implementing the franchisor's standards and procedures. The combination of experienced trainers, guest speakers, and various training methods aims to equip franchisees and their managers with the knowledge and skills necessary to operate a successful Burros Fries franchise. The franchisee must keep the Operations Manual confidential and current, and may not copy or distribute any part of the Operations Manual.