How readily available must the General Manager be to the franchisor of Burros Fries?
Burros_Fries Franchise · 2024 FDDAnswer from 2024 FDD Document
Franchisee acknowledges that a Burros & Fries Business involves hard work and long hours. Franchisee acknowledges that we have not represented that this Business is going to be easy for Franchisee (or any of its Owners) and agrees to participate in the day-to-day operation of the Business. Unless otherwise approved in writing by us, Franchisee (or one of its Owners) is required to participate in the dayto-day operation of the Business for at least the first year of operation. After Franchisee's first year of operation, Franchisee (or one of its Owners) is not required to participate in the day-to-day operation, however Franchisee agrees that the Business must be at all times under the operation of a General Manager approved by us (as described in Section 12.F of this Agreement). Franchisee agrees that the General Manager will oversee the operations and supervise all Employees. The General Manager will also be responsible for providing continuing guidance, oversight, day-to-day management, oversee all food preparation, enforce service standards and properly process all paperwork, reports and complaints.
Source: Item 22 — CONTRACTS (FDD page 53)
What This Means (2024 FDD)
According to the 2024 Burros Fries Franchise Disclosure Document, after the first year of operation, if the franchisee or one of the owners does not participate in the day-to-day operations of the business, the business must be under the operation of a General Manager approved by Burros Fries.
The General Manager is responsible for overseeing operations, supervising employees, providing guidance, overseeing food preparation, enforcing service standards, and processing paperwork, reports, and complaints. This means the General Manager acts as the primary point of contact and is accountable for the restaurant's performance and adherence to Burros Fries' standards.
While the FDD does not explicitly state how readily available the General Manager must be to Burros Fries, the requirement for franchisor approval and the responsibilities assigned to the General Manager imply that they must be accessible and responsive to the franchisor's requests and directives. The franchisee should clarify with Burros Fries what specific communication protocols and reporting requirements exist for the General Manager to ensure compliance and maintain a good working relationship with the franchisor.