Is ongoing training and support an obligation for Burros Fries franchisees?
Burros_Fries Franchise · 2024 FDDAnswer from 2024 FDD Document
es incurred in connection with any training programs, including, without limitation, the cost of transportation, lodging, meals, and wages.
V. Ongoing Training and Support.
Franchisee will have access to our personnel for questions, ongoing training and support by phone and e-mail during regular business hours (Pacific Standard Time zone). We will continue to consult with and advise Franchisee; provide a telephone help line, free of charge, to answer any questions from Franchisee or its staff (Section 20.A of this Agreement), provide updates to approved Products and Services in addition to Manual specifications, marketing and operational updates as they become available; review advertising, product, supply, kitchen equipment, vendor and/or supplier approval requests; andadminister the System Advertising Fund.
13. OBLIGATIONS OF FRANCHISEE RELATING TO INSURANCE
A. Overall Coverage Required
Before Franchisee opens a Burros & Fries Franchised Business, Franchisee must purchase insurance coverage from a responsible carrier with a performance rating of A or higher as rated in the most recent edition of Best Insurance Reports (or comparable criteria as we may specify) and Franchisee must maintain such insurance throughout the duration of the initial term of the Franchise Agreement and any renewal terms. Franchisee shall list us as additional insured on all its insurance policies.
Source: Item 22 — CONTRACTS (FDD page 53)
What This Means (2024 FDD)
According to Burros Fries' 2024 Franchise Disclosure Document, ongoing training and support is provided to franchisees. Burros Fries will provide access to personnel for questions, ongoing training, and support via phone and email during regular business hours (Pacific Standard Time zone).
Burros Fries will continue to consult with and advise the franchisee, provide a free telephone helpline to answer questions from the franchisee or their staff, and provide updates to approved products and services, manual specifications, and marketing and operational updates as they become available. They will also review advertising, product, supply, kitchen equipment, vendor, and/or supplier approval requests and administer the System Advertising Fund.
Additionally, Burros Fries will provide a Burros & Fries page housed within the corporate website that may include interactive functionality and portals online for additional training, advertising, operational, and support materials. However, the franchisee is responsible for the cost of any changes they request to the web page, and all changes must be approved by Burros Fries.