During what hours is the Burros Fries intranet system available?
Burros_Fries Franchise · 2024 FDDAnswer from 2024 FDD Document
- (6) Provide an intranet system, free of charge, to answer questions from you or your staff (during regular business hours, Pacific Time Zone). In addition, you will be able to send us questions and suggestions using Internet email (Franchise Agreement, Sections 20.A).
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 27–38)
What This Means (2024 FDD)
According to the 2024 Burros Fries Franchise Disclosure Document, the intranet system is available to franchisees and their staff during regular business hours in the Pacific Time Zone. This system is provided free of charge. In addition to the intranet, franchisees can also send questions and suggestions via internet email.
This means that a Burros Fries franchisee operating outside of the Pacific Time Zone will need to account for the time difference when seeking support through the intranet. For example, a franchisee on the East Coast may need to adjust their schedule to contact the intranet support during the afternoon hours to align with Pacific Time's regular business hours.
Many franchisors offer ongoing support to their franchisees, and specifying the hours of availability is a common practice. Franchisees should consider the implications of these hours, especially if they are in a different time zone, and plan accordingly for their support needs.