Does the General Manager's role relieve the Burros Fries franchisee of their responsibilities?
Burros_Fries Franchise · 2024 FDDAnswer from 2024 FDD Document
approved in writing by us, Franchisee (or one of its Owners) is required to participate in the dayto-day operation of the Business for at least the first year of operation. After Franchisee's first year of operation, Franchisee (or one of its Owners) is not required to participate in the day-to-day operation, however Franchisee agrees that the Business must be at all times under the operation of a General Manager approved by us (as described in Section 12.F of this Agreement). Franchisee agrees that the General Manager will oversee the operations and supervise all Employees. The General Manager will also be responsible for providing continuing guidance, oversight, day-to-day management, oversee all food preparation, enforce service standards and properly process all paperwork, reports and complaints.
L. Advertising the Business
Franchisee agrees to create a local advertising and marketing plan by which Franchisee shall place local advertising in any media it desires, provided that such advertising materials conform to the standards and requirements of us as set forth in our Operations Manual or otherwise designated by us. Such advertising may include but is not limited to: any telephone, email, Internet, domain name, electronic network, directory and listings of the Business per our written approval. All items mentioned are our property and on termination will revert to us. Franchisee agrees to execute any and all documents needed to perfect such reversions. Franchisee shall not advertise the Franchise Business in connection with any other business, except with our prior written approval.
Source: Item 22 — CONTRACTS (FDD page 53)
What This Means (2024 FDD)
According to Burros Fries's 2024 Franchise Disclosure Document, the General Manager's role does not relieve the franchisee of their responsibilities. While a Burros Fries franchisee is required to participate in the day-to-day operations of the business for at least the first year, after that first year, they can hire a General Manager approved by Burros Fries to oversee operations and supervise employees.
The General Manager is responsible for overseeing operations, supervising employees, providing guidance, managing day-to-day activities, overseeing food preparation, enforcing service standards, and processing paperwork. However, the franchisee remains ultimately responsible for the overall operation of the Burros Fries business, even with a General Manager in place.
This means that even if a Burros Fries franchisee hires a General Manager, they are still accountable for ensuring the business meets all standards, complies with regulations, and maintains ethical conduct. The franchisee cannot simply delegate all responsibilities to the General Manager and expect to be completely free of involvement. The franchisee's active oversight and engagement remain necessary for the success and proper functioning of the franchise.