Is a Burros Fries franchisee required to participate in and comply with sales and promotional programs established by the franchisor?
Burros_Fries Franchise · 2024 FDDAnswer from 2024 FDD Document
there may be other System oriented programs designed to promote to the public the quality care and service that we may wish to implement on a system-wide basis and advertise and market. Franchisee shall be required to participate in the then-current specials or promotions as may be developed by us and as may be modified periodically by us, in our sole discretion.
We may institute various programs designed to verify guest satisfaction and/or Franchisee's compliance with all operational and other aspects of the System, including (but not limited to) a toll-free number, online surveys, comment cards, or otherwise. We will share results of such programs as they pertain to Franchisee's Business, with Franchisee and Franchisee will reimburse us for all costs associated with any and all such programs provided that Franchisee is not in compliance with this Agreement and the System.
Franchisee recognizes that one of our primary methods of communication with franchisees is through, emails, phone, fax and an intranet system we may provide to franchisees on our website (currently not in effect). Franchisee is responsible for knowing all of the information contained in the newsletters, memos and the intranet system and complying with any standards and specifications provided within them. We may establish and change the specifications, standards and/or procedures for the operation of the Business through our newsletters, memos and intranet system. If we establish an intranet system, we will have no obligation to maintain the intranet system indefinitely and may dismantle it at any time without notice and without liability to Franchisee and the following will apply:
Source: Item 22 — CONTRACTS (FDD page 53)
What This Means (2024 FDD)
According to Burros Fries's 2024 Franchise Disclosure Document, franchisees are required to participate in the brand's promotional programs. Burros Fries may implement system-oriented programs to promote quality care and service to the public, and franchisees must participate in the current specials or promotions developed and modified by Burros Fries. These modifications can be made periodically at Burros Fries's discretion.
Burros Fries also uses various programs to verify guest satisfaction and franchisee compliance with operational aspects of the system. These programs may include a toll-free number, online surveys, and comment cards. The results of these programs, as they pertain to the franchisee's business, will be shared with the franchisee. If a franchisee is not in compliance with the agreement and the Burros Fries system, the franchisee will reimburse Burros Fries for all costs associated with these programs.
Communication from Burros Fries to its franchisees is primarily conducted through emails, phone, fax, and potentially an intranet system on the website. Franchisees are responsible for staying informed about the information in newsletters, memos, and the intranet system and for complying with any standards and specifications provided through these channels. Burros Fries can establish and change the operational specifications, standards, and procedures for the business through these communication methods.