From whom must a Burros Fries franchisee purchase parts to repair kitchen equipment and technology items?
Burros_Fries Franchise · 2024 FDDAnswer from 2024 FDD Document
Franchisee also agrees to purchase all kitchen equipment (as defined in Section 12.I) and technology items (such as a POS system, computers, and sound systems) and to operate, service, repair, maintain and clean all such items according to our standards as outlined in the Operations Manual. Franchisee must keep all kitchen equipment and technology items in clean and good working order at all times and purchase only approved parts to repair its kitchen equipment and technology items from our approved vendors and suppliers. All maintenance to the kitchen equipment and technology items that cannot be completed by Franchisee must be performed by our approved vendors. Unless otherwise agreed by us in writing, in no event shall Franchisee use any kitchen equipment that is more than ten (10) years old; and technology items that are more than seven (7) years old. Franchisee agrees to replace all kitchen equipment and technology items at Franchisee's expense as such items (i) become obsolete or inoperable; or (ii) if, in our sole discretion, replacement is necessary because of new functionality, change in software, change in methods of service or because of health or safety considerations. Franchisee has ninety (90) days after Franchisee receives written notice from us to either remove or replace such kitchen equipment and technology items. Failure of Franchisee to remove, replace and/or maintain its kitchen equipment and technology items as described above may result in termination as described in Section 23.C of this Agreement.
Source: Item 22 — CONTRACTS (FDD page 53)
What This Means (2024 FDD)
According to Burros Fries's 2024 Franchise Disclosure Document, franchisees must purchase approved parts to repair kitchen equipment and technology items from Burros Fries's approved vendors and suppliers. Any maintenance that the franchisee cannot complete themselves must be performed by these approved vendors.
This requirement ensures that all Burros Fries locations maintain consistent standards and use compatible parts, which can impact the quality and reliability of the equipment. By mandating the use of approved vendors, Burros Fries aims to control the quality of repairs and maintenance, potentially reducing downtime and ensuring food safety standards are met.
Failure to comply with this requirement can lead to termination of the Franchise Agreement, as stated in Section 23.C. Franchisees should carefully review the list of approved vendors and understand the process for requesting approval of new vendors if needed. This also means franchisees need to factor in potential costs and lead times associated with sourcing parts and services exclusively from approved sources when budgeting for ongoing maintenance and repairs.