Does Burneys Sweets More reserve the right to charge fees for training events?
Burneys_Sweets_More Franchise · 2025 FDDAnswer from 2025 FDD Document
on. If Franchisee requests
advice, information, or assistance at a level greater than what is provided to other franchisees, Franchisor reserves the right to charge Franchisee its then-current training fee; and
- (vii) Information. Franchisor shall communicate to Franchisee information relating to the operation of a BURNEY'S SWEETS & MORE Shop, and to the extent necessary or pertinent to the operation of the Shop, Franchisor's know-how, new developments, techniques and improvements in the areas of Shop management, employee training, marketing and food preparation and service.
- (b) Legal Expenses. Franchisor may in certain situations incur legal expenses while providing assistance to Franchisee with respect to, without limitation, lease negotiations, or other legal compliance issues. Such assistance may be at the request of Franchisee or required by Franchisor and may be provided by Franchisor in-house or by outside counsel;
Source: Item 22 — CONTRACTS (FDD page 50)
What This Means (2025 FDD)
According to Burneys Sweets More's 2025 Franchise Disclosure Document, Burneys Sweets More reserves the right to charge franchisees its then-current training fee if a franchisee requests advice, information, or assistance at a level greater than what is provided to other franchisees. This means that while Burneys Sweets More provides information relating to the operation of a Burneys Sweets More shop, including know-how, new developments, techniques and improvements in areas like shop management, employee training, marketing, and food preparation, franchisees may incur additional costs for specialized or advanced training.
This policy has implications for prospective franchisees who anticipate needing more support than the standard level offered. Franchisees should factor in potential training fees when budgeting for their Burneys Sweets More franchise. It is important to clarify with Burneys Sweets More what constitutes 'a level greater than what is provided to other franchisees' to understand when these fees might apply.
Franchisees should also note that Burneys Sweets More is not obligated to provide any training or assistance to the franchisee's particular level of satisfaction, but as a function of Burneys Sweets More's experience, knowledge and judgment. Additionally, Burneys Sweets More is not obligated to provide any services to franchisee that are not set forth in the agreement. Franchisees need to be aware of these limitations and proactively seek clarification on the scope and availability of training and support to avoid unexpected costs and ensure they receive the necessary assistance to operate their Burneys Sweets More franchise effectively.