What are the requirements for the Operations Manager of a Burneys Sweets More franchise?
Burneys_Sweets_More Franchise · 2025 FDDAnswer from 2025 FDD Document
The business must be directly supervised and managed by a person, identified to us and accepted by us, who has successfully completed our training program and passed a background check or for whom, based on his or her experience, we have waived these requirements
("Operations Manager"). The Operations Manager maybe you, if you are an individual, or a principal, if you are a legal entity. We do not require that your Operating Managers have any equity in the franchisee entity or receive any percentage of your revenues or profits. Your Operations Manager must be accepted by us and must execute a confidentiality and non-competition agreement similar to the one you will execute if you purchase a franchise from us.
Source: Item 15 — OBLIGATION TO PARTICIPATE IN THE ACTUAL OPERATION OF THE FRANCHISE BUSINESS (FDD pages 39–40)
What This Means (2025 FDD)
According to the 2025 Burneys Sweets More FDD, if a franchisee chooses not to personally supervise the franchised business, they must appoint an Operations Manager who meets specific requirements. This Operations Manager is responsible for the direct supervision and management of the Burneys Sweets More shop.
The Operations Manager must be identified to and accepted by Burneys Sweets More. To be accepted, the Operations Manager must successfully complete the Burneys Sweets More training program and pass a background check. However, Burneys Sweets More can waive these requirements based on the individual's prior experience. The Operations Manager does not need to have any equity in the franchisee's entity or receive a percentage of the revenues or profits.
Furthermore, the Operations Manager is required to execute a confidentiality and non-competition agreement that is similar to the one the franchisee signs. This agreement likely protects Burneys Sweets More's business practices, trade secrets, and customer relationships. This ensures that whether the franchisee or a designated manager is running the shop, they are bound by the same obligations to protect the Burneys Sweets More brand and system.