How will Burneys Sweets More provide policy and procedure statements to the franchisee?
Burneys_Sweets_More Franchise · 2025 FDDAnswer from 2025 FDD Document
- (c) Return Franchisor's Property. Franchisee shall immediately return to Franchisor any property held or used by Franchisee which is owned by Franchisor, including the Customer Lists and Franchised Business Data, and shall cease to use, and either destroy or convey to Franchisor, all signs, advertising materials, displays, stationery, forms, and any other materials that bear or display the Marks. Franchisee shall deliver to Franchisor all login credentials associated with any directory, marketing, Computer Systems, Online Presences, and all other accounts and systems affiliated with the Franchised Business. Franchisee shall immediately deliver to Franchisor all manuals, policy and procedure statements, instructions, Brand Standards Manual, and other materials related to operating the Shop, including, without limitation, brochures, charts and any other materials provided by Franchisor and all copies thereof, and shall neither retain nor convey to another any copy or record of any of the foregoing.
Source: Item 22 — CONTRACTS (FDD page 50)
What This Means (2025 FDD)
According to the 2025 Burneys Sweets More FDD, upon termination, expiration, or non-renewal of the Franchise Agreement, the franchisee is obligated to return to Burneys Sweets More all manuals, policy and procedure statements, instructions, the Brand Standards Manual, and other materials related to operating the shop. This includes brochures, charts, and any other materials provided by Burneys Sweets More, along with all copies. The franchisee must not retain or convey to another party any copy or record of these materials.
This indicates that Burneys Sweets More provides these policy and procedure statements and manuals to franchisees during the term of the agreement to guide the operation of the franchise. The fact that these items must be returned suggests that they are provided in a tangible format, whether physical or electronic, and contain proprietary information critical to the Burneys Sweets More system.
For a prospective franchisee, this highlights the importance of carefully reviewing and understanding these materials during the franchise term, as they dictate how the business should be run. It also implies that access to this information is contingent upon maintaining an active franchise agreement with Burneys Sweets More. Upon leaving the system, the franchisee loses the right to use this information.