Does Burneys Sweets More provide initial training to the franchisee?
Burneys_Sweets_More Franchise · 2025 FDDAnswer from 2025 FDD Document
on. Franchisor shall communicate to Franchisee information relating to the operation of a BURNEY'S SWEETS & MORE Shop, and to the extent necessary or pertinent to the operation of the Shop, Franchisor's know-how, new developments, techniques and improvements in the areas of Shop management, employee training, marketing and food preparation and service.
- (b) Legal Expenses. Franchisor may in certain situations incur legal expenses while providing assistance to Franchisee with respect to, without limitation, lease negotiations, or other legal compliance issues. Such assistance may be at the request of Franchisee or required by Franchisor and may be provided by Franchisor in-house or by outside counsel; provided however, that Franchisor shall have the sole discretion as to whether or not to provide legal assistance. In the event Franchisor does incur legal expenses on behalf of Franchisee, Franchisee shall reimburse Franchisor for such expenses immediately upon notice from Franchisor. Franchisor may, at its option, be reimbursed by EFT.
- (c) Acknowledgement. FRANCHISEE AGREES THAT FRANCHISOR IS NOT OBLIGATED TO PROVIDE ANY TRAINING OR ASSISTANCE TO FRANCHISEE'S PARTICULAR LEVEL OF SATISFACTION, BUT AS A FUNCTION OF FRANCHISOR'S EXPERIENCE, KNOWLEDGE AND JUDGMENT. FRANCHISEE ALSO ACKNOWLEDGES THAT FRANCHISOR IS NOT OBLIGATED TO PROVIDE ANY SERVICES TO FRANCHISEE THAT ARE NOT SET FORTH IN THIS AGREEMENT.
Source: Item 22 — CONTRACTS (FDD page 50)
What This Means (2025 FDD)
According to the 2025 Burneys Sweets More FDD, Burneys Sweets More will communicate information to the franchisee relating to the operation of a Burneys Sweets More shop. This communication extends to the extent necessary or pertinent to the operation of the shop, Burneys Sweets More's know-how, new developments, techniques and improvements in the areas of shop management, employee training, marketing and food preparation and service.
However, Burneys Sweets More is not obligated to provide any training or assistance to the franchisee's particular level of satisfaction, but as a function of Burneys Sweets More's experience, knowledge and judgment. Burneys Sweets More is also not obligated to provide any services to franchisee that are not set forth in the agreement.
If the franchisee believes Burneys Sweets More has failed to adequately provide any pre-opening services to franchisee, whether with respect to site selection, selection and purchase of equipment and supplies, training, or any other matter affecting the establishment of franchisee's shop, franchisee must notify Burneys Sweets More in writing within thirty (30) days following the opening of franchisee's shop or franchisee will be deemed to conclusively acknowledge that any and all pre-opening services required to be provided by Burneys Sweets More were sufficient and satisfactory in franchisee's judgment, and compliant with all representations made to franchisee. If franchisee fails to so notify Burneys Sweets More, franchisee will be deemed to have waived all claims relating to or arising from Burneys Sweets More's obligations to provide pre-opening assistance.