What is the procedure for a Burneys Sweets More franchisee to appeal a decision made by the Cooperative?

The 2025 Burneys Sweets More Franchise Disclosure Document does not specify a procedure for appealing decisions made by the Cooperative. However, it does state that the Cooperative is responsible for determining its own voting procedures. Each Burneys Sweets More franchised business that is a member of the Cooperative is entitled to one vote. The Cooperative must also prepare written governing documents that are available to both the franchisee and Burneys Sweets More for review, although these documents are subject to Burneys Sweets More's approval.

Since the FDD does not outline a specific appeal process, it is important for prospective franchisees to understand how the Cooperative makes decisions and what recourse they have if they disagree with those decisions. The governing documents of the Cooperative, which franchisees have a right to review, may contain information about dispute resolution or appeals processes.

It would be prudent for a potential Burneys Sweets More franchisee to ask the franchisor directly about the process for appealing a Cooperative decision. Specifically, they should inquire about the steps involved, the grounds for appeal, and who would be responsible for reviewing the appeal. Understanding these procedures is crucial for protecting their interests and ensuring fair treatment within the Cooperative.