Ongoing Assistance:

During the operation of your Shop under your Franchise Agreement, we will:

• 1. Online Presence. We will maintain an Online Presence for the brand, as discussed below. (Franchise Agreement Section 8(i))

ONLINE PRESENCE

We will maintain a website in order to promote the Marks, or any or all of the businesses within the System.

We may also develop and maintain any other type of online, internet, virtual, or digital presence (each an "Online Presence") as we see fit.

An Online Presence includes but is not limited to (1) the brand website, other webpages, or domain names; (2) accounts, pages, or profiles on social media sites; social networking sites; news sites and groups; online, internet, or digital directories; video, photography, and messaging services; blogs; or forums; (3) e-commerce sites or accounts; (4) digital or online advertising and marketing content and services; (5) mobile applications; (6) virtual reality platforms; or (7) any identifiers of an Online Presence; or (8) a presence on any other type of online, internet, virtual, or digital tool, good, or service that may be developed.

We will have the sole right to control all aspects of each Online Presence, including its design, content, functionality, links to any other Online Presence, legal notices, and policies and terms of usage.

We will also have the right to discontinue operation of any Online Presence at any time without notice to you.

You may not establish or operate an Online Presence (including a website, webpage, domain name, Internet address, social media account, blog, forum, advertisement, e-commerce site, podcast, digital distribution platform account, or email address) that in any way concerns, discusses or alludes to us, the System or your Shop without our written consent.

The Marks may not be used as part of, in conjunction with, to establish, or to operate any Online Presence, except as specifically approved by us.

The Marks may not be used as part of, in conjunction with, to establish, or to operate any Online Presence, except as specifically approved by us.

You may not post, and must take such steps as necessary to ensure that your employees do not post any information on an Online Presence that relating to us, the System, the Marks, or the shops that (a) does not comply with our brand, social media, or Online Presence guidelines described in the Brand Standards Manual, (b) is derogatory, disparaging, or critical of us, the System, or the Marks, (c) is offensive, inflammatory or indecent, or (d) harms the goodwill and/or public image of the System and/or the Marks.

Subject to the terms of the Franchise Agreement and Brand Standards Manual, we may make available to you a subpage on our website that will be located at a sub-domain of the website to be specified by us (or on a subpage of another Online Presence) (the "Subpage").

Upon the termination, non-renewal, or expiration of the Franchise Agreement for any reason or a default under the Franchise Agreement for any reason, we will not upload content for you, you may not use the Subpage and we may cease to make the Subpage available to you.

For any Online Presence or email address you are approved to create, use, or maintain, we reserve the right to be exercised at our option to have the Online Presence or email address directly owned by us or to require it to be transferred to us after the expiration or termination of the Franchise Agreement.

We have the right to require that any Online Presence or email address we permit you to use, create or maintain be registered in our name.

Upon request, you must provide us with any login credentials for any Online Presence or email address you are authorized to use.

We have the right to access any Online Presence to take corrective action if any content or post on the Online Presence is in violation of our policies and we may take ownership of any Online Presence upon expiration or termination of the Franchise Agreement or during the term of the Franchise Agreement and operate it as we see fit. (Franchise Agreement Section 8(i).)

Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 25–33)