What must a Burneys Sweets More franchisee do regarding the Computer System?
Burneys_Sweets_More Franchise · 2025 FDDAnswer from 2025 FDD Document
ms. Franchisee, at its expense, shall purchase or lease and thereafter maintain such computer hardware and software, mobile application(s), cloud-based systems and/or software, robotics, automation equipment, smartphone(s), tablet, broadband highspeed internet service, active e-mail account, required dedicated telephone and power lines, modem(s) printer(s), point-of-sale systems, scheduling systems, electronics, communications systems, customer management systems, instructional systems, robotics, automation, and other computer-related or technology-related accessories or peripheral equipment as Franchisor specifies ("Computer Systems"). Franchisor's requirements for the Computer Systems will be updated from time to time as deemed necessary by Franchisor in accordance with changing technology and industry standards and may include the requirement to purchase or lease new Computer Systems at Franchisee's expense. Franchisee must periodically update, as required by the Franchisor and/or the Computer Systems' suppliers, all Computer Systems solely at the Franchisee's expense. Franchisee may be required to license proprietary Computer Systems directly from Franchisor or Franchisor's affiliates. Franchisee may be required to enter into license agreement(s) with Franchisor or other suppliers to provide all or part of the Computer Systems. Franchisor and its agents shall have the right to access all information related to the operation of the Shop that is accessed or stored on the Computer Systems, whether in-person or from a remote location, without the need for Franchisee's consent, at the times and in the manner prescribed by Franchisor, which may be unlimited, remote, 24/7 access. Franchisor shall be granted access and may use data from the Computer Systems or from any source utilized by Franchisee which deviates from the Computer Systems in any way it deems fit and Franchisee agrees to furnish such data to Franchisor at any time that Franchisor requests it. Franchisor has the right to require Franchisee to connect to Franchisor's own computer systems. Franchisee shall provide Franchisor with all required passwords or login credentials to access the Computer Systems and shall grant Franchisor any permissions necessary for Franchisor to view and access the data on the Computer Systems. Data relating to the Shop and/or the System that is generated by, stored on, saved to, downloaded or uploaded to, shared with the Computer Systems is part of the Franchised Business Data owned solely by Franchisor.
Source: Item 22 — CONTRACTS (FDD page 50)
What This Means (2025 FDD)
According to Burneys Sweets More's 2025 Franchise Disclosure Document, franchisees must purchase or lease and maintain specific computer hardware and software, mobile applications, cloud-based systems, robotics, automation equipment, smartphones, tablets, broadband high-speed internet, email, phone and power lines, modems, printers, point-of-sale systems, scheduling systems, electronics, communication systems, customer management systems, instructional systems, and other related accessories as specified by Burneys Sweets More. These systems are collectively referred to as "Computer Systems." Burneys Sweets More may update these requirements periodically to align with changing technology and industry standards, potentially requiring franchisees to purchase or lease new systems at their own expense. Franchisees must also update all Computer Systems as required by Burneys Sweets More or the system suppliers, again at the franchisee's expense. Franchisees might also be required to license proprietary Computer Systems directly from Burneys Sweets More or its affiliates and enter into license agreements with Burneys Sweets More or other suppliers.
Burneys Sweets More and its agents have the right to access all information related to the shop's operation that is accessed or stored on the Computer Systems, whether in person or remotely, without the franchisee's consent. This access can occur at any time and in any manner prescribed by Burneys Sweets More, including unlimited, remote, 24/7 access. Burneys Sweets More is granted access to and may use data from the Computer Systems or any other source used by the franchisee, even if it deviates from the standard Computer Systems. Franchisees must furnish this data to Burneys Sweets More upon request and connect to Burneys Sweets More's computer systems if required.
Furthermore, franchisees must provide Burneys Sweets More with all necessary passwords or login credentials to access the Computer Systems and grant any permissions needed for Burneys Sweets More to view and access the data. Franchisees must also comply with any instructions Burneys Sweets More provides regarding the Computer Systems. This ensures Burneys Sweets More maintains control over data and operational standards across all franchise locations. These requirements ensure that Burneys Sweets More can monitor operations, enforce brand standards, and adapt to technological advancements across its franchise network.