What employee-related responsibilities does the Operations Manager have at a Burneys Sweets More franchise?
Burneys_Sweets_More Franchise · 2025 FDDAnswer from 2025 FDD Document
[Item 22: CONTRACTS]
- (i) Management Responsibility.
The Operations Manager shall devote full time and best efforts to the management, supervision, and conduct of the development and operation of the Franchised Business in order to ensure compliance with this Agreement and to maintain Franchisor's high standards.
Management responsibility shall include, without limitation, maintaining the highest standards of service, environmental safety, sanitation, product quality and consistency and supervising employees to ensure that the highest standard of service is provided and to ensure that Franchisee's employees deal with customers, suppliers, Franchisor, and all other persons in a courteous and polite manner.
The Operations Manager should ensure that a trained manager is on-site at all hours of operation of the Franchised Business.
- (ii) Qualifications.
The Operations Manager shall be accepted by Franchisor, complete Franchisor's initial training requirements, participate in and complete to Franchisor's satisfaction all additional training as may be reasonably required by Franchisor.
The Operations Manager shall agree in writing to be bound by non-compete, confidentiality and non-solicitation provisions substantially similar to those contained in Sections 14 and 15 of this Agreement.
- (iii) Change.
If at any time for any reason the Operations Manager no longer qualifies to act as such, Franchisee shall promptly designate another Operations Manager subject to the same qualifications set forth in this Section 11(a).
The Franchisor shall receive advanced written notice of any change in the Operations Manager.
- (b) Compliance with Franchisor's Standards.
Franchisee shall operate the Shop through strict adherence to Franchisor's standards, specifications and policies as they now exist, and as they may from time to time be modified.
Such standards and policies include, without limitation: (i) specifications and preparation methods for food and beverages; (ii) hours of operation as set forth in the Brand Standards Manual or as otherwise designated by Franchisor; (iii) menu items and services offered; (iv) employee uniform and qualification requirements and specifications; and (v) use of specified emblems and Marks on containers, bags, boxes, napkins, and other products.
Source: Item 22 — CONTRACTS (FDD page 50)
What This Means (2025 FDD)
According to Burneys Sweets More's 2025 Franchise Disclosure Document, the Operations Manager plays a crucial role in managing and supervising the franchise, with specific responsibilities related to employees. The Operations Manager must devote full time and best efforts to the management, supervision, and conduct of the development and operation of the Franchised Business in order to ensure compliance with the Franchise Agreement and to maintain Burneys Sweets More's high standards. This includes supervising employees to ensure they provide the highest standard of service and interact courteously with customers, suppliers, the franchisor, and others.
Furthermore, the Operations Manager is responsible for ensuring that a trained manager is on-site during all operating hours of the Burneys Sweets More franchise. The Operations Manager must also meet the franchisor's qualifications, complete initial training, and participate in any additional required training. They must also agree in writing to be bound by non-compete, confidentiality, and non-solicitation provisions similar to those in the Franchise Agreement.
If the Operations Manager no longer qualifies for the position, the franchisee must promptly designate a replacement who meets the same qualifications, providing advanced written notice to Burneys Sweets More of any change in Operations Manager. The franchisee must also ensure compliance with employee uniform and qualification requirements and specifications as part of adhering to Burneys Sweets More's standards, specifications, and policies.