Can Burneys Sweets More contact and interview a franchisee's customers during an inspection?
Burneys_Sweets_More Franchise · 2025 FDDAnswer from 2025 FDD Document
Franchisee will cooperate with Franchisor's representatives in those inspections by rendering whatever assistance Franchisor may reasonably request, including using communications or audiovisual technology, such as a smartphone, to facilitate the remote inspection by Franchisor or Franchisor's agents and the assistance necessary to enable Franchisor to contact and interview architects, designers, employees, contractors vendors and suppliers, as well as Franchisee's customers and former customers.
Source: Item 22 — CONTRACTS (FDD page 50)
What This Means (2025 FDD)
According to Burneys Sweets More's 2025 Franchise Disclosure Document, Burneys Sweets More has the right to contact and interview a franchisee's customers during an inspection. The franchisee must cooperate with Burneys Sweets More representatives during inspections. This includes providing assistance that enables Burneys Sweets More to contact and interview customers and former customers.
This means that as a Burneys Sweets More franchisee, you must allow the franchisor to contact and interview your customers as part of their inspection process. This could involve providing contact information or allowing the franchisor to speak with customers on-site.
It is important to note that the FDD does not specify the circumstances under which Burneys Sweets More would contact customers, or the types of questions that might be asked. As a prospective franchisee, you may want to ask Burneys Sweets More for more details about how customer interviews are conducted and what information is gathered during these interviews.