When updating a Burger King restaurant, is the installation of Kiosks required or optional?

According to Burger King's 2025 Franchise Disclosure Document, the installation of kiosks during a restaurant update is optional. Specifically, under the "Interior BKOT" section, which outlines the scope of work for a full remodel, Kiosk(s) are listed as "(optional)". This falls under the broader category of "Other" items to consider during the remodel, which also includes optional digital drive-thru headsets and required approved merchandising.

This optional status provides flexibility for franchisees when planning and budgeting for restaurant updates. Franchisees can assess their specific business needs and customer preferences to determine whether investing in kiosks is a worthwhile option. Factors to consider might include local labor costs, customer demographics, and the availability of space within the restaurant.

While kiosks are optional, franchisees should be aware that Burger King may mandate the use of additional ordering systems or digital systems at any time. If such systems are required, the franchisee is responsible for the costs of installation and maintenance. However, the data generated by these systems, as well as the rights and assets, belong to Burger King. Franchisees should carefully consider the potential costs and benefits of optional upgrades like kiosks, as well as the potential for mandatory technology upgrades, when evaluating the overall investment required to operate a Burger King franchise.