Must all third-party delivery providers used by Burger King franchisees be approved by Burger King?
Burger_King Franchise · 2025 FDDAnswer from 2025 FDD Document
You must provide ordering and delivery services that permit customers to order food for delivery or pickup at the Restaurant via third party delivery providers' apps and websites that we approve, as well as the BURGER KING® mobile app and website. All third-party delivery providers must be approved by us. You must also provide customer loyalty program services that we require via the technology platforms we require. These technology platforms are the same platforms that enable ordering and delivery via the BURGER KING® mobile app, website or in Restaurant orders by using the 6-digit code located in the member's account or using a credit card linked to the member's account. We or our affiliates are the sole supplier of these technology platforms.
Source: Item 8 — RESTRICTIONS ON SOURCES OF PRODUCTS AND SERVICES (FDD pages 54–57)
What This Means (2025 FDD)
According to Burger King's 2025 Franchise Disclosure Document, franchisees must use only approved third-party delivery providers. Specifically, franchisees must provide ordering and delivery services that allow customers to order food for delivery or pickup through third-party delivery providers' apps and websites that Burger King approves, as well as through the Burger King mobile app and website. This requirement ensures that all third-party delivery providers meet Burger King's standards.
This mandate has significant implications for prospective franchisees. It means franchisees cannot independently choose any delivery service they prefer; they are restricted to using only those that Burger King has vetted and approved. This restriction is in place to maintain brand consistency and quality control across all aspects of the Burger King customer experience, including delivery services.
The FDD also states that Burger King or its affiliates are the sole supplier of the technology platforms that enable ordering and delivery via the Burger King app and website. This further emphasizes Burger King's control over the digital ordering and delivery ecosystem. Franchisees must also provide customer loyalty program services via the technology platforms that Burger King requires.
While this requirement ensures standardization, it may also limit a franchisee's flexibility to negotiate better rates or services with local delivery providers. Prospective franchisees should inquire about the criteria Burger King uses to approve third-party delivery providers and whether there are opportunities to suggest new providers for consideration.