Does Buns On Fire require franchisees to maintain an email address?
Buns_On_Fire Franchise · 2025 FDDAnswer from 2025 FDD Document
You will arrange for broadband Internet service to facilitate electronic communication between us and you and maintain a high-speed internet connection attached to the POS system with a static IP address at all times, at your sole cost. You agree to give us, and acknowledge that we shall have, the free and unfettered right to retrieve any data and information from your computers as we deem appropriate, including electronically polling the daily information and other data of the Franchise Business. Your system must be interfaced with the system that we maintain at our offices and we will be able to access your registers to determine your daily receipts. There are no contractual limitations on our independent access to the information and data stored on the required cash register / computer system. You must obtain, provide to us, and maintain an email address in order to allow us to communicate with you electronically and you must immediately advise us of any change in your email address.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 25–33)
What This Means (2025 FDD)
According to Buns On Fire's 2025 Franchise Disclosure Document, franchisees are required to obtain and maintain an email address. This requirement ensures that Buns On Fire can communicate electronically with its franchisees. Furthermore, franchisees must immediately inform Buns On Fire of any changes to their email address.
This requirement is tied to the broader need for franchisees to have broadband internet service to facilitate electronic communication with Buns On Fire. Franchisees must also maintain a high-speed internet connection attached to the POS system with a static IP address at their own cost. Buns On Fire has the right to retrieve data and information from the franchisee's computers, including polling daily information and other data from the Franchise Business. The franchisee's system must interface with the system maintained at Buns On Fire's offices, allowing them to access the franchisee's registers to determine daily receipts.
These requirements ensure that Buns On Fire can maintain consistent communication and have access to important operational data from each franchise location. This level of access and control is typical in many franchise systems, as it allows the franchisor to monitor performance, enforce standards, and provide support effectively. The franchisee bears the cost of maintaining the required technology infrastructure, including internet service and a functional email address.