Is a Buns On Fire franchisee responsible for ensuring their personnel are properly trained?
Buns_On_Fire Franchise · 2025 FDDAnswer from 2025 FDD Document
Franchisee agrees to maintain a high moral and ethical standard in the operation and conduct of the Franchised Business so as to create and maintain goodwill among the public for the name "Buns on Fire" and supervise and evaluate the performance of its staff to ensure that each render competent, efficient and quality service to the general public.
Prior to opening the Franchised Business, at most two (2) managers, at least one of whom shall be a partner from the ownership group, shall attend Franchisor's initial training program, which shall be conducted at the Buns on Fire restaurant location that we designate as convenient for all parties, or at another location designated by Franchisor, and shall complete said training course to Franchisor's satisfaction.
If this Agreement is for Franchisee's second or subsequent Franchised Business, we may reduce at our sole discretion the number of managers required to complete training and/or not require a member of the ownership group to attend training, but in any event a trained and approved manager must be on duty at all times that your Franchised Business is open.
Source: Item 15 — OBLIGATION TO PARTICIPATE IN THE ACTUAL OPERATION OF THE FRANCHISE BUSINESS (FDD pages 39–40)
What This Means (2025 FDD)
According to the 2025 Buns On Fire Franchise Disclosure Document, franchisees have a responsibility to supervise and evaluate their staff to ensure they provide competent, efficient, and quality service. Prior to opening, the franchisee and their staff must complete the initial training program. At most two managers, with at least one being a partner from the ownership group, must attend and complete the franchisor's initial training program to the Franchisor's satisfaction.
Buns On Fire may reduce the number of managers required to complete the training or waive the requirement for a member of the ownership group to attend if the agreement is for the franchisee's second or subsequent franchised business. However, a trained and approved manager must be on duty at all times the franchised business is open.
This indicates that while Buns On Fire provides initial training, the franchisee is ultimately responsible for ensuring their staff is adequately trained and maintains the required standards of service. This includes ongoing supervision and evaluation to uphold the brand's reputation and operational standards. The franchisee's role in maintaining these standards is crucial for the success and consistency of the Buns On Fire franchise.