Is a Buns On Fire franchisee required to use an online ordering service?

According to the 2025 Buns On Fire Franchise Disclosure Document, franchisees are required to use the franchisor's online ordering service. Buns On Fire specifies that franchisees must use their online ordering service, and potentially a mobile ordering service if implemented, which will be managed by a third party. The primary function of this system is to capture, track, and organize customer orders and financial information, including sales, taxes, inventory, and transactions. All items sold must be entered into the POS system.

This requirement ensures that Buns On Fire can maintain consistency and control over the ordering process across all franchise locations. It also allows the company to collect and analyze data related to sales and customer preferences, which can be used to improve the overall business model and marketing strategies.

Franchisees should be aware that they will need to integrate this online ordering service into their operations and ensure that all sales are properly recorded through the designated system. This may involve training staff on the use of the system and ensuring that the technology is properly maintained. Additionally, franchisees are responsible for arranging broadband internet service to facilitate electronic communication and maintain a high-speed internet connection attached to the POS system with a static IP address at all times, at their sole cost.