Can Buns On Fire discontinue the use of the loyalty program at any time?
Buns_On_Fire Franchise · 2025 FDDAnswer from 2025 FDD Document
You will be required to participate in marketing campaigns, including our loyalty program, if we establish one, under the terms we establish which we may change in our sole discretion. If established, your participation may include a requirement that you provide free product as incentives and rewards, as set forth in the loyalty program. We will administer any loyalty program established and we will make all decisions regarding its use, including all decisions regarding promotions, rewards, and incentives, which you may be required to provide at your own cost. We may discontinue the use of the loyalty program at any time.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 25–33)
What This Means (2025 FDD)
According to the 2025 Buns On Fire Franchise Disclosure Document, Buns On Fire retains the right to discontinue its loyalty program at any time. If Buns On Fire establishes a loyalty program, franchisees are required to participate under the terms set by Buns On Fire, which Buns On Fire may change at its discretion.
Franchisee participation in the Buns On Fire loyalty program may include providing free product as incentives and rewards. Buns On Fire will administer any loyalty program established and make all decisions regarding its use, including promotions, rewards, and incentives, which franchisees may be required to provide at their own cost.
This clause gives Buns On Fire significant control over the loyalty program, including the ability to terminate it. Prospective franchisees should consider the potential impact of the loyalty program's discontinuation on their business and customer relationships. It would be prudent to inquire with Buns On Fire about the conditions under which the loyalty program might be discontinued and whether franchisees would receive any prior notice or support in such a scenario.