What efforts must a Bumble Roofing franchisee make to ensure customer satisfaction?
Bumble_Roofing Franchise · 2025 FDDAnswer from 2025 FDD Document
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- (m) The payment of all debts and taxes arising in connection with the Business, except those duly contested in a bona fide dispute, must be paid when due.
- (n) Franchisee will use its best efforts to ensure customer satisfaction; use good faith in all dealings with customers, potential customers, referral sources, suppliers and creditors; respond to customer complaints in a courteous, prompt and professional manner; use its best efforts to promptly and fairly resolve customer disputes in a mutually agreeable manner; and take such actions as Franchisor deems necessary or appropriate to resolve customer disputes.
- (o) Franchisee will provide to Franchisee's customers a warranty on all Products and Services used in Franchisee's Roofing Business that Franchisor requires as described in the Manual.
- (p) Franchisee shall accept all major credit cards and other the forms of payment specified by Franchisor in the Manual as payment.
Source: Item 22 — CONTRACTS (FDD page 53)
What This Means (2025 FDD)
According to Bumble Roofing's 2025 Franchise Disclosure Document, franchisees must prioritize customer satisfaction through several key actions. Franchisees are required to use their best efforts to ensure customer satisfaction in all dealings with customers, potential customers, referral sources, suppliers, and creditors. This includes responding to customer complaints in a courteous, prompt, and professional manner.
Furthermore, Bumble Roofing franchisees must use their best efforts to promptly and fairly resolve customer disputes in a mutually agreeable manner. They also need to take actions deemed necessary or appropriate by Bumble Roofing to resolve these disputes. Franchisees are obligated to provide customers with a warranty on all products and services used in their roofing business, as specified in the Bumble Roofing manual.
In addition to these direct efforts, franchisees must control the quality of services and products to avoid quality problems or product liability claims that could negatively impact both the franchisee and Bumble Roofing's reputation. By adhering to these requirements, Bumble Roofing aims to maintain high standards of customer service and protect its brand image.