When calculating 'Revenue' for a Bumble Roofing franchise, are customer refunds included?

According to Bumble Roofing's 2025 Franchise Disclosure Document, the calculation of "Revenue" specifically excludes customer refunds. The FDD clarifies that "Revenue" means the amounts derived from all Roofing Services sold from or through the Affiliate Unit. This definition is used when presenting financial performance data for the affiliate-owned Roofing Business.

This exclusion of customer refunds from the revenue calculation provides a clearer picture of the actual sales generated by Bumble Roofing, without inflating the figures with amounts that were later returned to customers. This is a standard accounting practice, as including refunds would misrepresent the true income of the business.

For a prospective franchisee, this means that the financial performance data presented in Item 19 reflects net sales (gross sales less refunds). When evaluating the potential financial performance of a Bumble Roofing franchise, it's important to consider that the revenue figures do not include any amounts that were refunded to customers. This allows for a more accurate assessment of the business's profitability and cash flow.