Under what conditions does a Buildingstars franchisee NOT have the right to cease servicing a new customer account?
Buildingstars Franchise · 2025 FDDAnswer from 2025 FDD Document
Notwithstanding anything herein to the contrary, FRANCHISEE does not have the right to cease servicing a new customer account if any of the following conditions exist: (i) FRANCHISEE is not in full compliance with the terms of this Franchise Agreement; (ii) FRANCHISEE has not properly serviced (in a professional, timely and efficient manner) said new customer account; or (iii) BUILDINGSTARS has received any reports of missed cleanings, theft, low quality service or a request of a change in franchisee from the new customer.
Source: Item 22 — CONTRACTS (FDD page 43)
What This Means (2025 FDD)
According to Buildingstars's 2025 Franchise Disclosure Document, a franchisee does not have the right to stop servicing a new customer account under specific conditions. Even though a Buildingstars franchisee has a 30-day trial period for new customer accounts, there are exceptions.
The franchisee cannot cease service if they are not in full compliance with the terms of the Franchise Agreement. This means that if the franchisee is violating any part of the agreement, they must continue servicing the account. Also, if the franchisee has not properly serviced the new customer account in a professional, timely, and efficient manner, they cannot stop servicing the account. This emphasizes the importance of maintaining a high standard of service.
Finally, a Buildingstars franchisee must continue to service the account if Buildingstars has received any reports from the new customer about missed cleanings, theft, low-quality service, or a request to change the franchisee. These conditions highlight Buildingstars's commitment to customer satisfaction and quality control, and the franchisee's obligation to address and resolve any issues raised by the customer.