Under what condition is a Buildingstars franchisee allowed to provide cleaning services to an entity that is not a customer?
Buildingstars Franchise · 2025 FDDAnswer from 2025 FDD Document
For the sake of clarity, nothing herein is to restrict FRANCHISEE from providing janitorial/cleaning services to any entity or person that is not a Customer; provided however, that the foregoing shall not alter FRANCHISEE's obligations, including but not limited to Section IX above, under this Agreement.
Source: Item 23 — RECEIPT (FDD pages 43–217)
What This Means (2025 FDD)
According to Buildingstars's 2025 Franchise Disclosure Document, a franchisee is generally allowed to provide cleaning services to entities or persons that are not considered Buildingstars customers. However, this is under the condition that doing so does not violate any other obligations outlined in the franchise agreement.
The FDD defines a "Customer" broadly, including existing or prospective customers of Buildingstars, its affiliates, the franchisee, or any other franchisee, with whom the franchisee has had direct or indirect contact, or about whom the franchisee has learned information through their association with Buildingstars. This definition also extends to any affiliate, successor in interest, subsidiary, sibling company, or parent company of such customers or prospective customers.
This provision aims to protect Buildingstars' business interests by preventing franchisees from leveraging their access to Buildingstars' customer network to establish independent businesses or to work with competitors. While franchisees can serve non-customers, they must be careful not to solicit or provide services to entities that fall under the broad definition of "Customer" as defined in the agreement. Franchisees should seek clarification from Buildingstars if they are unsure whether a potential client falls under this definition to avoid potential breaches of the franchise agreement.