Are there any exceptions to the restrictions on what a Buildingstars franchisee may sell?
Buildingstars Franchise · 2025 FDDAnswer from 2025 FDD Document
The Franchise Agreement states that you must provide all the services required by us in the Manual. You recognize that you are not permitted to use the System or Marks in connection with the sale of any products or services other than the cleaning business. If a customer requests that you render any services or sell any products that are not of the type that is normally rendered in connection with the System, you must first notify us and obtain approval from us. We will not unreasonably object to your request provided that the services do not interfere with the services that you render in connection with the franchise, the services and products are in no way associated with the Marks and System, you are capable of providing the products and services in a good and workmanlike manner, and the customer is fully apprised that the services or products are not being rendered in connection with the franchise. We retain the right to object to any future requests and the failure to object to any request shall not prohibit us from objecting to any future requests.
Source: Item 16 — RESTRICTIONS ON WHAT THE FRANCHISEE MAY SELL (FDD page 29)
What This Means (2025 FDD)
According to Buildingstars's 2025 Franchise Disclosure Document, franchisees are generally restricted to offering only cleaning business-related products and services. However, there is a process for requesting exceptions. If a Buildingstars customer asks a franchisee to provide services or products outside the scope of the standard cleaning business, the franchisee must first seek approval from Buildingstars.
Buildingstars will not unreasonably deny these requests, provided certain conditions are met. These conditions include that the requested services or products do not interfere with the franchisee's core cleaning services, are not associated with Buildingstars's trademarks or system, and that the franchisee is capable of delivering the requested services or products competently. Additionally, the customer must be fully aware that these additional services or products are not part of the Buildingstars franchise offering.
It's important to note that Buildingstars retains the right to object to any future requests of this nature, even if they initially approved a similar request. This means that approval for one instance does not guarantee approval for subsequent, similar requests. This policy allows Buildingstars to maintain control over its brand and service offerings while providing franchisees with some flexibility to meet customer needs.