What standards govern a Buildingstars franchisee's business dealings?
Buildingstars Franchise · 2025 FDDAnswer from 2025 FDD Document
All of FRANCHISEE'S business dealings will be governed by the highest professional standards of honesty, integrity, fair dealing and ethical conduct.
FRANCHISEE will do nothing that would tend to discredit, dishonor, reflect adversely upon, or in any manner injure the reputation of BUILDINGSTARS, its other franchisees and its Affiliates.
FRANCHISEE shall pay when due all of its own obligations including but not limited to taxes whatsoever incurred with the purchase and operation of the Business.
FRANCHISEE shall at all times faithfully, honestly and diligently perform the obligations hereunder, use its best efforts to promote and enhance the Business, and shall not engage in any business or other activity that will conflict with the FRANCHISEE'S obligations hereunder.
FRANCHISEE agrees to and shall take all steps as are necessary to ensure it treats all Customers fairly and provide services hereunder in an honest, ethical, and nondiscriminatory manner.
Further FRANCHISEE shall not withhold any material information from its Customers or attempt to sell any service to them that FRANCHISEE believes, in its good faith estimation, is not needed.
FRANCHISEE shall not advertise in a deceptive, misleading, or unethical manner; shall only make those promises, representations, and guarantees to Customers, and others at the Business authorized by BUILDINGSTARS; preserve good customer relations; render competent, prompt, courteous, and knowledgeable service; and meet such minimum standards as BUILDINGSTARS may establish from time to time in the Confidential Operations Manual.
FRANCHISEE recognizes that it is not permitted to use the System or Marks in connection with the sale of any products or services other than the cleaning business.
If a Customer requests that FRANCHISEE render any services or sell any products that are not of the type that is normally rendered in connection with the System, FRANCHISEE must first notify BUILDINGSTARS and obtain approval from BUILDINGSTARS.
Source: Item 23 — RECEIPT (FDD pages 43–217)
What This Means (2025 FDD)
According to Buildingstars's 2025 Franchise Disclosure Document, a franchisee's business dealings are governed by several standards. Buildingstars requires that all business dealings be held to the "highest professional standards of honesty, integrity, fair dealing and ethical conduct." A franchisee must also avoid any action that could negatively impact the reputation of Buildingstars, its franchisees, or its affiliates. Franchisees are obligated to pay their financial obligations when due, including taxes related to the business.
Buildingstars franchisees must diligently perform their obligations under the franchise agreement and use their best efforts to promote the business. Franchisees must also avoid any business activities that conflict with their obligations to Buildingstars. Franchisees are required to treat all customers fairly, honestly, ethically, and without discrimination. They must not withhold important information from customers or sell them unnecessary services.
Furthermore, Buildingstars franchisees are prohibited from deceptive, misleading, or unethical advertising. They can only make promises, representations, and guarantees authorized by Buildingstars. Franchisees must maintain good customer relations, provide competent and courteous service, and meet the minimum standards set by Buildingstars in its Confidential Operations Manual. Franchisees are only permitted to use the Buildingstars system and marks for the approved cleaning business. If a customer requests services outside the scope of the standard Buildingstars offerings, the franchisee must first seek approval from Buildingstars.
These standards ensure that Buildingstars franchisees operate their businesses with integrity, maintain the brand's reputation, and provide consistent, high-quality service to customers. Franchisees must adhere to these guidelines to maintain their franchise agreement and contribute positively to the Buildingstars network.