What is the required action for a Buildingstars franchisee regarding money collected from customers?

According to Buildingstars's 2025 Franchise Disclosure Document, a franchisee is required to immediately deliver any and all money collected from its customers to Buildingstars. This means that the franchisee cannot hold onto any customer payments, even for a short period, but must promptly remit them to Buildingstars.

This requirement ensures that Buildingstars maintains control over the billing and collection process, as they provide billing and collection services on behalf of the franchisee. Buildingstars handles the invoicing, payment processing, and revenue record-keeping. The franchisee authorizes Buildingstars to bill customers, accept payments, collect receivables, deposit checks, and take necessary actions to manage customer accounts.

While Buildingstars manages the billing and collection, the franchisee remains responsible for all collection activities if a customer becomes delinquent in payment. Buildingstars's obligation is limited to sending scheduled statements, phone contact, and reminder notices. The franchisee must cover all costs associated with further collection efforts, such as attorney's fees and court costs. This division of responsibilities highlights the importance of the franchisee's role in managing customer relationships and ensuring timely payments, even though the initial billing and collection are handled by Buildingstars.