What promises, representations, and guarantees to Customers are Buildingstars franchisees authorized to make?
Buildingstars Franchise · 2025 FDDAnswer from 2025 FDD Document
on a full time basis.
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- FRANCHISEE agrees to and shall take all steps as are necessary to ensure that its employees treat all Customers fairly and provide services hereunder in an honest, ethical, and nondiscriminatory manner. Further, FRANCHISEE shall not withhold any material information from its Customers or attempt to sell any service to them that FRANCHISEE believes, in its good faith estimation, is not needed.
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- FRANCHISEE shall not advertise in a deceptive, misleading, or unethical manner; shall only make those promises, representations, and guarantees to Customers, and others at the Business authorized by BUILDINGSTARS; preserve good Customer relations; render competent, prompt, courteous, and knowledgeable service; and meet such minimum standards as BUILDINGSTARS may establish from time to time in the Confidential Operations Manual.
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- FRANCHISEE recognizes that it is not permitted to use the System or Marks in connection with the sale of any products or services other than the cleaning business. If a Customer requests that FRANCHISEE render any services or sell any products that are not of the type that is
normally rendered in connection with the System, FRANCHISEE must first notify BUILDINGSTARS and obtain approval from BUILDINGSTARS. BUILDINGSTARS will not unreasonably object to FRANCHISEE'S request provided that the services do not interfere with the services that FRANCHISEE renders in connection with the franchise, the services and products are in no way associated with the Marks and System, FRANCHISEE is capable of providing the products and services in a good and workmanlike manner, and the Customer is fully apprised that the services or products are not being rendered in connection with the franchise. BUILDINGSTARS retains the right to object to any future requests and the failure to object to any request shall not prohibit BUILDINGSTARS from objecting to any future requests.
Source: Item 22 — CONTRACTS (FDD page 43)
What This Means (2025 FDD)
According to Buildingstars's 2025 Franchise Disclosure Document, franchisees are authorized to make only those promises, representations, and guarantees to customers that Buildingstars has explicitly approved. This means a Buildingstars franchisee cannot make independent claims or assurances to customers without prior authorization from the franchisor.
This requirement ensures that all Buildingstars franchisees present a consistent brand image and service commitment. It also allows Buildingstars to maintain control over the quality and scope of services offered under its name. Franchisees must adhere to the standards set forth in the Confidential Operations Manual and are expected to provide competent, prompt, courteous, and knowledgeable service.
Furthermore, Buildingstars franchisees are prohibited from engaging in deceptive, misleading, or unethical advertising. If a franchisee wishes to advertise their business, they must submit all advertising and sales promotion materials to Buildingstars for prior consent. If Buildingstars does not respond within 20 days of receipt, the advertising is deemed acceptable. This process helps Buildingstars ensure that all marketing efforts align with the brand's standards and values, protecting both the franchisor and other franchisees from potentially damaging or misleading claims.
In practice, this means a prospective Buildingstars franchisee needs to be diligent in understanding what specific claims and guarantees are pre-approved by Buildingstars for customer interactions. They should also factor in the time and potential restrictions associated with getting approval for any new advertising or promotional materials they wish to use. Failure to adhere to these guidelines could result in a breach of the franchise agreement.