What professional standards are Buildingstars franchisees expected to uphold in their business dealings?
Buildingstars Franchise · 2025 FDDAnswer from 2025 FDD Document
All of FRANCHISEE'S business dealings will be governed by the highest professional standards of honesty, integrity, fair dealing and ethical conduct.
FRANCHISEE will do nothing that would tend to discredit, dishonor, reflect adversely upon, or in any manner injure the reputation of BUILDINGSTARS, its other franchisees and its Affiliates.
FRANCHISEE shall pay when due all of its own obligations including but not limited to taxes whatsoever incurred with the purchase and operation of the Business.
FRANCHISEE shall at all times faithfully, honestly and diligently perform the obligations hereunder, use its best efforts to promote and enhance the Business, and shall not engage in any business or other activity that will conflict with the FRANCHISEE'S obligations hereunder.
FRANCHISEE or its Principal Owners agree to participate personally in the direct operation of the Business on a full time basis.
FRANCHISEE agrees to and shall take all steps as are necessary to ensure that its employees treat all Customers fairly and provide services hereunder in an honest, ethical, and nondiscriminatory manner.
Further, FRANCHISEE shall not withhold any material information from its Customers or attempt to sell any service to them that FRANCHISEE believes, in its good faith estimation, is not needed.
FRANCHISEE shall not advertise in a deceptive, misleading, or unethical manner; shall only make those promises, representations, and guarantees to Customers, and others at the Business authorized by BUILDINGSTARS; preserve good Customer relations; render competent, prompt, courteous, and knowledgeable service; and meet such minimum standards as BUILDINGSTARS may establish from time to time in the Confidential Operations Manual.
Source: Item 22 — CONTRACTS (FDD page 43)
What This Means (2025 FDD)
According to Buildingstars's 2025 Franchise Disclosure Document, franchisees are expected to maintain high professional standards in all business dealings. Specifically, Buildingstars requires franchisees to conduct themselves with honesty, integrity, fair dealing, and ethical conduct. Franchisees must also avoid any actions that could discredit, dishonor, or negatively impact the reputation of Buildingstars, its other franchisees, or its affiliates.
In addition to these general standards, Buildingstars franchisees must fulfill their obligations faithfully, honestly, and diligently, using their best efforts to promote and enhance the business. They are also expected to ensure their employees treat customers fairly, ethically, honestly, and without discrimination. This extends to not withholding material information from customers or attempting to sell them unnecessary services.
Buildingstars also mandates that franchisees avoid deceptive, misleading, or unethical advertising practices. Franchisees are only allowed to make promises, representations, and guarantees to customers that are authorized by Buildingstars. They must also maintain good customer relations and provide competent, prompt, courteous, and knowledgeable service. These standards are further detailed in the Confidential Operations Manual, which Buildingstars may modify over time.
These requirements ensure that all Buildingstars franchisees operate under a consistent set of ethical guidelines, protecting the brand's reputation and fostering trust with customers. Franchisees should carefully review the Confidential Operations Manual and any updates from Buildingstars to fully understand and comply with these standards.