What is Buildingstars' obligation regarding obtaining initial cleaning customers for franchisees?
Buildingstars Franchise · 2025 FDDAnswer from 2025 FDD Document
We sell three separate types of franchises to operate a Business that provides quality cleaning services to the general public on commercial premises in accordance with the Marks and Systems as defined under the Franchise Agreement. The types of cleaning services the Business will offer include janitorial services, restroom sanitation, vacuuming, sweeping, dusting, waxing, buffing, trash removal, carpet cleaning and related services for commercial offices and other types of buildings. We will use our best efforts to obtain initial cleaning customers for you. We will negotiate the terms of the contract with each customer and offer you the right to provide services under such contracts ("Customer Accounts"). If you decide you want to provide services for any Customer Account, you will be fully responsible for providing the services. You may also request additional accounts from us. Our Affiliate, Buildingstars International, Inc. offered from approximately 2009 to 2019, and as of Spring 2024 is offering again, for sale master franchises that sell subfranchises which are the same as the unit franchise programs we offer to sell under this Franchise Disclosure Document.
Source: Item 1 — THE FRANCHISOR AND ANY PARENTS, PREDECESSORS, AND AFFILIATES (FDD pages 6–8)
What This Means (2025 FDD)
According to Buildingstars's 2025 Franchise Disclosure Document, Buildingstars will use its best efforts to secure initial cleaning customers for new franchisees. Buildingstars will negotiate the terms of the service contract with each customer and then offer the franchisee the right to provide the cleaning services under those contracts, which are referred to as "Customer Accounts."
If the franchisee decides to accept a Customer Account, they assume full responsibility for providing the cleaning services according to the contract terms. Franchisees can also request additional accounts from Buildingstars beyond the initial set offered. This arrangement is intended to help new franchisees establish their business by providing a starting base of clients.
It is important for prospective Buildingstars franchisees to understand that while Buildingstars commits to using its best efforts to find initial customers and negotiate contracts, the ultimate responsibility for service delivery rests with the franchisee. Franchisees should inquire about the typical number and value of initial customer accounts provided, as well as the ongoing support offered in securing additional clients. Understanding the dynamics of customer acquisition and service obligations is crucial for success as a Buildingstars franchisee.