How much is the Buildingstars Non-Performance Fee per hour per person?
Buildingstars Franchise · 2025 FDDAnswer from 2025 FDD Document
a Management Fee equal to ten percent (10%) of Gross Sales from the Business throughout the term of this Agreement. For example, the Management Fee for February is payable by March 15th. BUILDINGSTARS will withhold the Management Fee from the amount of billings BUILDINGSTARS collects for the FRANCHISEE, as more fully described in Sec. VI.D. below. No part of the Management Fee is refundable.
- C. Non-Performance Fee. In order to encourage full attention to Customer needs, a Non-Performance Fee will be charged if BUILDINGSTARS' standards have not been followed resulting in a Customer complaint in which BUILDINGSTARS intervenes to resolve. If BUILDINGSTARS receives a bona fide complaint from a Customer, BUILDINGSTARS will first offer FRANCHISEE an opportunity to remedy the Customer's complaint. If FRANCHISEE remedies the complaint within a twenty-four (24) hour period after BUILDINGSTARS is notified of the Customer's complaint, BUILDINGSTARS will not charge FRANCHISEE a Non-Performance Fee. However, if after the twenty-four (24)
Source: Item 23 — RECEIPT (FDD pages 43–217)
What This Means (2025 FDD)
According to Buildingstars' 2025 Franchise Disclosure Document, a Non-Performance Fee of $25 per hour per person is charged if Buildingstars intervenes to resolve a customer complaint because the franchisee did not follow Buildingstars' standards.
Buildingstars will first offer the franchisee an opportunity to remedy the customer's complaint within 24 hours. If the franchisee resolves the complaint within this period, Buildingstars will not charge the Non-Performance Fee. However, if the complaint is not adequately remedied after the 24-hour period, Buildingstars has the right, but not the obligation, to resolve the complaint themselves and charge the franchisee the Non-Performance Fee.
In addition to the hourly fee, Buildingstars may also charge the franchisee for any actual out-of-pocket expenses incurred while resolving the complaint. Buildingstars will withhold the Non-Performance Fee from the amount of billings Buildingstars collects for the franchisee.