How much is the Non-Performance Fee for a Buildingstars franchise?

According to Buildingstars's 2025 Franchise Disclosure Document, the Non-Performance Fee is $25 per hour per person needed to resolve a customer complaint, in addition to any out-of-pocket expenses incurred by Buildingstars. This fee is charged if Buildingstars receives a complaint from a customer that the franchisee does not remedy within 24 hours. The fee is due immediately.

This means that if a customer complains about the cleaning service provided by a Buildingstars franchisee, and the franchisee fails to address the issue promptly, Buildingstars may send its own personnel to fix the problem. The franchisee will then be responsible for paying Buildingstars $25 per hour for each person sent to resolve the complaint, as well as covering any additional costs Buildingstars incurs in the process.

This Non-Performance Fee serves as an incentive for Buildingstars franchisees to maintain high service standards and respond quickly to customer issues. It also protects Buildingstars's brand reputation by ensuring that customer complaints are addressed, even if the franchisee fails to do so. Franchisees should be aware of this potential cost and ensure they have systems in place to handle customer complaints efficiently to avoid incurring this fee.