How many customer complaints within a 90-day period regarding the services provided by a Buildingstars business constitute a failure to properly service customers, leading to potential termination?
Buildingstars Franchise · 2025 FDDAnswer from 2025 FDD Document
- (6) Fails to properly service Customers in accordance with BUILDINGSTARS' standards and within the spirit and intent of this Agreement. (By way of illustration and not limitation, a failure to properly service Customers will occur if at least three Customer complaints are made regarding the services rendered by the Business within any consecutive ninety-day period because of dissatisfaction with services provided by the Business).
Source: Item 23 — RECEIPT (FDD pages 43–217)
What This Means (2025 FDD)
According to Buildingstars's 2025 Franchise Disclosure Document, a franchisee may face termination if they fail to properly service customers. The FDD specifies that receiving at least three customer complaints within any consecutive 90-day period, due to dissatisfaction with the services provided, is considered a failure to properly service customers. This can lead to termination of the franchise agreement.
This stipulation highlights the importance of maintaining high service standards and addressing customer concerns promptly. For a prospective Buildingstars franchisee, it means that consistent quality control and responsiveness to customer feedback are crucial to avoid potential termination. Franchisees should implement robust systems for monitoring service performance and resolving complaints efficiently.
Buildingstars also retains the right to discontinue allowing a franchisee to service a customer account at any time if Buildingstars, in its sole discretion, determines that the franchisee is not adequately servicing the customer account. Factors which Buildingstars considers include, but are not limited to, the following: Customer complaints, unresponsiveness to Customer or Buildingstars, allegations by Customer of theft or breakage, lateness or failure to complete the job in a professional manner. In such event, Buildingstars does not have any obligation to replace said Customer Account with another.