Can Buildingstars make visits to the franchisee's customer account locations?
Buildingstars Franchise · 2025 FDDAnswer from 2025 FDD Document
- G. Inspections of Customer Premises. BUILDINGSTARS may make periodic quality control and customer relations visits to each customer account location of FRANCHISEE.
- H. Discontinue Right to Customer Account. BUILDINGSTARS retains the right to discontinue allowing FRANCHISEE to service a Customer Account at any time if BUILDINGSTARS, in its sole discretion, determines that FRANCHISEE is not adequately servicing the customer account. Factors which BUILDINGSTARS considers include, but are not limited to the following: Customer complaints, unresponsiveness to Customer or BUILDINGSTARS, allegations by Customer of theft or breakage, lateness or failure to complete the job in a professional manner. In such event, BUILDINGSTARS does not have any obligation to replace said Customer Account with another.
Source: Item 22 — CONTRACTS (FDD page 43)
What This Means (2025 FDD)
According to Buildingstars's 2025 Franchise Disclosure Document, Buildingstars retains the right to make visits to the franchisee's customer locations. Specifically, Buildingstars may make periodic quality control and customer relations visits to each customer account location of the franchisee. This allows Buildingstars to ensure that franchisees are meeting the company's standards for quality and customer service.
These visits serve as a mechanism for Buildingstars to monitor the franchisee's performance and maintain brand consistency. If Buildingstars determines, at its sole discretion, that a franchisee is not adequately servicing a customer account, Buildingstars can discontinue allowing the franchisee to service that account. Factors that Buildingstars considers include customer complaints, unresponsiveness, allegations of theft or breakage, and failure to complete jobs professionally or on time.
If Buildingstars discontinues a franchisee's right to service an account, it is not obligated to replace that account with another. This highlights the importance of franchisees maintaining high standards of service to avoid losing accounts and potentially revenue. The ability for Buildingstars to inspect customer premises and discontinue service represents a significant control mechanism for the franchisor to protect its brand and customer relationships.