May Buildingstars make periodic quality control visits to a Buildingstars franchisee's customer account locations?

According to Buildingstars's 2025 Franchise Disclosure Document, Buildingstars retains the right to conduct quality control visits to the franchisee's customer locations. Specifically, Buildingstars may make periodic quality control and customer relations visits to each customer account location of the franchisee.

This provision in the franchise agreement allows Buildingstars to ensure that franchisees are meeting the brand's standards for service quality and customer satisfaction. These visits enable Buildingstars to directly assess the franchisee's performance and address any issues that may arise.

For a prospective franchisee, this means they should expect regular evaluations of their service quality and customer interactions. Maintaining high standards is crucial, as Buildingstars also retains the right to discontinue a franchisee's service of a customer account if they determine the service is inadequate. Factors considered include customer complaints, unresponsiveness, allegations of theft or breakage, and failure to complete jobs professionally.