What kind of treatment are Buildingstars franchisees required to ensure their employees provide to customers?
Buildingstars Franchise · 2025 FDDAnswer from 2025 FDD Document
FRANCHISEE agrees to and shall take all steps as are necessary to ensure that its employees treat all Customers fairly and provide services hereunder in an honest, ethical, and nondiscriminatory manner.
Further, FRANCHISEE shall not withhold any material information from its Customers or attempt to sell any service to them that FRANCHISEE believes, in its good faith estimation, is not needed.
Source: Item 22 — CONTRACTS (FDD page 43)
What This Means (2025 FDD)
According to Buildingstars's 2025 Franchise Disclosure Document, franchisees must ensure their employees treat customers fairly and provide services in an honest, ethical, and nondiscriminatory manner. This requirement is part of the franchisee's broader obligations under the franchise agreement to maintain high standards of operation.
In practical terms, this means a Buildingstars franchisee is responsible for training and supervising their employees to uphold these standards in all customer interactions. This includes ensuring employees do not withhold important information or try to sell unnecessary services. The franchisee must actively promote a culture of integrity and fairness within their team.
These requirements are typical in franchising, as franchisors seek to protect their brand's reputation through consistent and ethical service delivery across all locations. For a prospective Buildingstars franchisee, this highlights the importance of careful employee selection, thorough training, and ongoing monitoring to ensure compliance with these standards. Failure to meet these standards could potentially lead to breaches of the franchise agreement.