What is a Buildingstars franchisee's responsibility if they decide to provide services for a Customer Account?
Buildingstars Franchise · 2025 FDDAnswer from 2025 FDD Document
We sell three separate types of franchises to operate a Business that provides quality cleaning services to the general public on commercial premises in accordance with the Marks and Systems as defined under the Franchise Agreement. The types of cleaning services the Business will offer include janitorial services, restroom sanitation, vacuuming, sweeping, dusting, waxing, buffing, trash removal, carpet cleaning and related services for commercial offices and other types of buildings. We will use our best efforts to obtain initial cleaning customers for you. We will negotiate the terms of the contract with each customer and offer you the right to provide services under such contracts ("Customer Accounts"). If you decide you want to provide services for any Customer Account, you will be fully responsible for providing the services. You may also request additional accounts from us. Our Affiliate, Buildingstars International, Inc. offered from approximately 2009 to 2019, and as of Spring 2024 is offering again, for sale master franchises that sell subfranchises which are the same as the unit franchise programs we offer to sell under this Franchise Disclosure Document.
Source: Item 1 — THE FRANCHISOR AND ANY PARENTS, PREDECESSORS, AND AFFILIATES (FDD pages 6–8)
What This Means (2025 FDD)
According to Buildingstars's 2025 Franchise Disclosure Document, Buildingstars will negotiate the terms of the contract with each customer and offer the franchisee the right to provide services under such contracts, which are referred to as "Customer Accounts." If a Buildingstars franchisee decides to provide services for any Customer Account, they will be fully responsible for providing the services.
This means that while Buildingstars assists in securing initial cleaning customers and negotiating contract terms, the franchisee bears the full responsibility for fulfilling the service obligations outlined in those contracts. This includes ensuring the cleaning services are performed to the customer's satisfaction and in accordance with the agreed-upon terms.
This arrangement highlights the importance of a Buildingstars franchisee's operational capabilities and commitment to service quality. Franchisees must be prepared to manage their time, resources, and potentially employees (depending on the franchise program) to meet the demands of the Customer Accounts they choose to service. Franchisees may also request additional accounts from Buildingstars.