What are the Buildingstars franchisee's obligations regarding maintenance (Item 9) and how does this relate to the restrictions on sources of products and services (Item 8)?
Buildingstars Franchise · 2025 FDDAnswer from 2025 FDD Document
CHISEE shall not advertise in a deceptive, misleading, or unethical manner; shall only make those promises, representations, and guarantees to Customers, and others at the Business authorized by BUILDINGSTARS; preserve good Customer relations; render competent, prompt, courteous, and knowledgeable service; and meet such minimum standards as BUILDINGSTARS may establish from time to time in the Confidential Operations Manual.
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- FRANCHISEE recognizes that it is not permitted to use the System or Marks in connection with the sale of any products or services other than the cleaning business. If a Customer requests that FRANCHISEE render any services or sell any products that are not of the type that is
normally rendered in connection with the System, FRANCHISEE must first notify BUILDINGSTARS and obtain approval from BUILDINGSTARS. BUILDINGSTARS will not unreasonably object to FRANCHISEE'S request provided that the services do not interfere with the services that FRANCHISEE renders in connection with the franchise, the services and products are in no way associated with the Marks and System, FRANCHISEE is capable of providing the products and services in a good and workmanlike manner, and the Customer is fully apprised that the services or products are not being rendered in connection with the franchise. BUILDINGSTARS retains the right to object to any future requests and the failure to object to any request shall not prohibit BUILDINGSTARS from objecting to any future requests.
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- In the event that FRANCHISEE wishes to advertise its Business, FRANCHISEE must submit all of its own advertising and sale promotion materials (including Internet advertising) to BUILDINGSTARS for prior consent. If BUILDINGSTARS does not consent to the advertising within 20 days after receipt of the advertising, said advertising is deemed acceptable. FRANCHISEE shall not advertise or use in advertising or other form of promotion, the Marks without the appropriate copyright, trademark, and service mark registration symbols for those marks which are registered and without BUILDINGSTARS' consent.
- D. Licensure;
What This Means (2025 FDD)
According to Buildingstars's 2025 Franchise Disclosure Document, franchisees have specific obligations regarding the services they can offer and the maintenance of brand standards. Buildingstars franchisees are not permitted to use the Buildingstars system or marks to sell products or services outside of the core cleaning business. If a customer requests services or products that fall outside the normal scope of the Buildingstars system, the franchisee must first seek approval from Buildingstars. Buildingstars will generally approve such requests as long as the additional services do not interfere with the core franchise services, are not associated with the Buildingstars brand, the franchisee is capable of providing them properly, and the customer understands these services are separate from the franchise. However, Buildingstars retains the right to object to future requests, even if similar requests were previously approved.
Buildingstars retains significant control over brand standards and trademark protection. Franchisees are responsible for the day-to-day operations of their business, including daily maintenance and safety concerns, while adhering to the Buildingstars system. Buildingstars can enforce rights to ensure the maintenance of brand standards and trademark protection as required by federal law. If specific items or procedures are required to protect these standards, Buildingstars will identify their use as mandatory.
These restrictions are intended to protect Buildingstars' legitimate business interests by ensuring consistent service quality and preventing franchisees from jeopardizing the relationship between Buildingstars and its customers. Buildingstars states that these restrictions are only to the extent necessary for the protection of Buildingstars' legitimate business interests. Franchisees are permitted to provide janitorial/cleaning services to entities or persons that are not Buildingstars customers, as long as it does not violate the obligations outlined in the agreement.