For Buildingstars franchisees, what is the length of the trial period for new customer accounts?
Buildingstars Franchise · 2025 FDDAnswer from 2025 FDD Document
[Item 22: CONTRACTS]
For all new customer accounts, FRANCHISEE has a thirty (30) day trial period. Within said thirty (30) day period, if FRANCHISEE does not want to accept the new customer account, FRANCHISEE must do the following: (i) give BUILDINGSTARS notice in writing of its intent to cancel said account no later than the 30th day after FRANCHISEE begins servicing the new customer account; and (ii) continue to service the new customer account until it can be transferred to another franchisee to the satisfaction of BUILDINGSTARS and new Customer. Upon the successful transfer of the new customer account to another franchisee, BUILDINGSTARS will credit FRANCHISEE'S next Monthly Revenue Statement in the amount of the Account Sales Fee which FRANCHISEE has paid for said new customer account and BUILDINGSTARS will cancel the Promissory Note for said Account Sales Fee.
Notwithstanding anything herein to the contrary, FRANCHISEE does not have the right to cease servicing a new customer account if any of the following conditions exist: (i) FRANCHISEE is not in full compliance with the terms of this Franchise Agreement; (ii) FRANCHISEE has not properly serviced (in a professional, timely and efficient manner) said new customer account; or (iii) BUILDINGSTARS has received any reports of missed cleanings, theft, low quality service or a request of a change in franchisee from the new Customer.
Source: Item 22 — CONTRACTS (FDD page 43)
What This Means (2025 FDD)
According to Buildingstars's 2025 Franchise Disclosure Document, franchisees have a 30-day trial period for all new customer accounts. During this period, if a franchisee decides not to accept the new account, they must notify Buildingstars in writing no later than the 30th day after beginning service. The franchisee must continue servicing the account until it is successfully transferred to another franchisee, ensuring satisfaction for both Buildingstars and the customer. Upon successful transfer, Buildingstars will credit the franchisee's next Monthly Revenue Statement for the Account Sales Fee initially paid and cancel the corresponding Promissory Note. This arrangement allows franchisees to evaluate new accounts and potentially avoid long-term commitments if the account is not a good fit.
However, the Buildingstars franchisee's right to cease servicing a new customer account during the 30-day trial is conditional. The franchisee must be in full compliance with the Franchise Agreement and must have provided professional, timely, and efficient service to the new customer account. Furthermore, Buildingstars must not have received any complaints regarding missed cleanings, theft, low-quality service, or requests for a change in franchisee from the new customer. These conditions protect Buildingstars's reputation and ensure that franchisees are committed to providing quality service from the outset.
This trial period is a notable benefit for Buildingstars franchisees, as it reduces the risk associated with acquiring new customer accounts. It allows franchisees to assess the account's profitability, logistical challenges, and compatibility with their existing operations before making a long-term commitment. However, franchisees must adhere to the specified conditions to exercise their right to cancel the account during the trial period, ensuring they maintain service quality and compliance with the franchise agreement.