Can a Buildingstars franchisee sell any service to customers that the franchisee believes is not needed?
Buildingstars Franchise · 2025 FDDAnswer from 2025 FDD Document
FRANCHISEE agrees to and shall take all steps as are necessary to ensure it treats all Customers fairly and provide services hereunder in an honest, ethical, and nondiscriminatory manner.
Further FRANCHISEE shall not withhold any material information from its Customers or attempt to sell any service to them that FRANCHISEE believes, in its good faith estimation, is not needed.
Source: Item 23 — RECEIPT (FDD pages 43–217)
What This Means (2025 FDD)
According to Buildingstars's 2025 Franchise Disclosure Document, a franchisee is prohibited from selling services to customers that the franchisee believes are unnecessary. Specifically, the FDD states that the franchisee must treat all customers fairly and provide services in an honest, ethical, and nondiscriminatory manner.
Furthermore, the Buildingstars franchisee "shall not withhold any material information from its Customers or attempt to sell any service to them that FRANCHISEE believes, in its good faith estimation, is not needed." This clause emphasizes the importance of ethical conduct and transparency in all dealings with customers.
This requirement ensures that Buildingstars franchisees maintain a high standard of integrity and build trust with their clientele. By preventing the sale of unnecessary services, Buildingstars aims to protect its brand reputation and foster long-term customer relationships. This policy aligns with common franchise practices that prioritize ethical business operations and customer satisfaction.