Must a Buildingstars franchisee only make promises, representations, and guarantees to customers authorized by Buildingstars?
Buildingstars Franchise · 2025 FDDAnswer from 2025 FDD Document
FRANCHISEE shall not advertise in a deceptive, misleading, or unethical manner; shall only make those promises, representations, and guarantees to Customers, and others at the Business authorized by BUILDINGSTARS; preserve good customer relations; render competent, prompt, courteous, and knowledgeable service; and meet such minimum standards as BUILDINGSTARS may establish from time to time in the Confidential Operations Manual.
Source: Item 23 — RECEIPT (FDD pages 43–217)
What This Means (2025 FDD)
According to Buildingstars' 2025 Franchise Disclosure Document, a franchisee must only make promises, representations, and guarantees to customers that are authorized by Buildingstars. This means that franchisees cannot make any unauthorized claims or assurances to customers about the services they provide.
This requirement ensures that all Buildingstars franchisees present a consistent and accurate representation of the brand and its services. By limiting franchisees to authorized statements, Buildingstars aims to maintain quality control and prevent misleading or deceptive practices. This protects both the brand's reputation and the customers' interests.
If a franchisee wishes to offer additional services or make specific guarantees not already covered, they must first seek approval from Buildingstars. This process allows Buildingstars to evaluate the proposed changes and ensure they align with the company's standards and policies. Failure to adhere to this policy could result in a breach of the franchise agreement.