Is a Buildingstars franchisee allowed to withhold material information from customers?
Buildingstars Franchise · 2025 FDDAnswer from 2025 FDD Document
FRANCHISEE agrees to and shall take all steps as are necessary to ensure that its employees treat all Customers fairly and provide services hereunder in an honest, ethical, and nondiscriminatory manner.
Further, FRANCHISEE shall not withhold any material information from its Customers or attempt to sell any service to them that FRANCHISEE believes, in its good faith estimation, is not needed.
Source: Item 22 — CONTRACTS (FDD page 43)
What This Means (2025 FDD)
According to Buildingstars's 2025 Franchise Disclosure Document, a franchisee is not allowed to withhold material information from customers. The agreement states that franchisees must ensure their employees treat customers fairly, honestly, ethically, and without discrimination.
Specifically, Buildingstars franchisees are prohibited from withholding any material information from their customers. They are also barred from attempting to sell services that they believe, in good faith, are not needed by the customer. This requirement ensures transparency and ethical conduct in all customer interactions.
This provision protects customers and maintains the integrity of the Buildingstars brand. By requiring franchisees to be upfront and honest, Buildingstars aims to foster trust and long-term relationships with its clientele. This also aligns with standard ethical practices in the franchise industry, where maintaining a positive brand reputation is crucial for success.