How does Buildingstars define a 'Customer' in the context of the franchise agreement?

According to Buildingstars's 2025 Franchise Disclosure Document, a 'Customer' is defined broadly within the franchise agreement. This definition encompasses not only existing customers but also prospective customers of Buildingstars, its affiliates, the franchisee, or any other franchisee within the Buildingstars system. The definition extends to any entity with whom the franchisee or their employees have had direct or indirect contact, or about whom they've gained information through various channels.

These channels include communications with Buildingstars, its affiliates, or other Buildingstars franchisees, the operation of the franchisee's cleaning business, or events related to the transfer or termination of the franchise agreement. This means that any interaction or information obtained through the Buildingstars network or the franchisee's business activities could potentially establish a 'Customer' relationship under the agreement.

Furthermore, the definition of 'Customer' includes affiliates, successors in interest, subsidiaries, sibling companies, or parent companies of any such customer or prospective customer. This extended definition is significant because it broadens the scope of who Buildingstars considers a customer, potentially impacting the franchisee's ability to solicit or service these entities, especially after the franchise agreement's termination or transfer. Prospective franchisees should carefully consider this definition and its implications for their business operations and future opportunities.