What constitutes failure to properly service customers according to Buildingstars?

According to Buildingstars' 2025 Franchise Disclosure Document, failing to properly service customers can lead to termination of the franchise agreement. Buildingstars defines this failure, by way of illustration, as when at least three customer complaints are made regarding the services rendered by the business within any consecutive 90-day period due to dissatisfaction. This is considered a failure to meet Buildingstars' standards and the overall intent of the agreement.

Buildingstars also retains the right to discontinue a franchisee's service of a customer account if it determines, in its sole discretion, that the franchisee is not adequately servicing the customer. Factors Buildingstars considers include customer complaints, unresponsiveness to the customer or Buildingstars, allegations of theft or breakage, and lateness or failure to complete the job in a professional manner.

For a prospective Buildingstars franchisee, this means maintaining a high level of service quality is critical. Franchisees must address customer concerns promptly and ensure services are delivered professionally and on time. Failure to do so not only risks losing customer accounts but also potentially jeopardizes the entire franchise agreement. Buildingstars' right to audit and inspect customer premises further underscores the importance of consistent service delivery.

It is important to note that Buildingstars does not have any obligation to replace a customer account that was lost due to the franchisee's inadequate service. This places the risk of lost revenue squarely on the franchisee. Therefore, franchisees must prioritize customer satisfaction and adhere to Buildingstars' standards to protect their investment and maintain a successful business.