Can Buildingstars conduct inspections of the franchisee's customer account locations?
Buildingstars Franchise · 2025 FDDAnswer from 2025 FDD Document
Inspections of Customer Premises. BUILDINGSTARS may make periodic quality control and customer relations visits to each customer account location of FRANCHISEE.
- I. Discontinue Right to Customer Account. BUILDINGSTARS retains the right to discontinue allowing FRANCHISEE to service a Customer Account at any time if BUILDINGSTARS, in its sole discretion, determines that FRANCHISEE is not adequately servicing the customer account. Factors which BUILDINGSTARS considers include, but are not limited to, the following: Customer complaints, unresponsiveness to Customer or BUILDINGSTARS, allegations by Customer of theft or breakage, lateness or failure to complete the job in a professional manner. In such event, BUILDINGSTARS does not have any obligation to replace said Customer Account with another.
Source: Item 23 — RECEIPT (FDD pages 43–217)
What This Means (2025 FDD)
According to Buildingstars's 2025 Franchise Disclosure Document, Buildingstars retains the right to conduct inspections of the franchisee's customer account locations. Buildingstars may make periodic quality control and customer relations visits to each customer account location of the franchisee.
Buildingstars also retains the right to discontinue allowing a franchisee to service a customer account at any time if Buildingstars determines, in its sole discretion, that the franchisee is not adequately servicing the customer account. Factors Buildingstars considers include customer complaints, unresponsiveness to the customer or Buildingstars, allegations by the customer of theft or breakage, and lateness or failure to complete the job in a professional manner.
If Buildingstars discontinues a customer account, it does not have any obligation to replace that customer account with another. This means that franchisees could potentially lose revenue if Buildingstars deems their service inadequate and chooses to remove the account without providing a replacement.