Besides the hourly rate, what other expenses can Buildingstars charge a franchisee for a Non-Performance Fee?
Buildingstars Franchise · 2025 FDDAnswer from 2025 FDD Document
ustomer complaint in which BUILDINGSTARS intervenes to resolve. If BUILDINGSTARS receives a bona fide complaint from a Customer, BUILDINGSTARS will first offer FRANCHISEE an opportunity to remedy the Customer's complaint. If FRANCHISEE remedies the complaint within a twenty-four (24) hour period after BUILDINGSTARS is notified of the Cu
Source: Item 22 — CONTRACTS (FDD page 43)
What This Means (2025 FDD)
According to Buildingstars's 2025 Franchise Disclosure Document, in addition to the hourly rate, a franchisee may incur other expenses as part of a Non-Performance Fee. Buildingstars will charge $25 per hour per person needed to resolve a customer complaint if the franchisee fails to adequately remedy the complaint within 24 hours of notification.
Beyond the hourly charge, Buildingstars can also charge the franchisee for any actual out-of-pocket expenses incurred while resolving the customer's complaint. This means that the total Non-Performance Fee can fluctuate depending on the specific circumstances of the complaint and the resources Buildingstars deems necessary to resolve it.
This policy encourages Buildingstars franchisees to prioritize customer satisfaction and address complaints promptly. By incentivizing quick resolution, Buildingstars aims to maintain service quality and protect its brand reputation. Franchisees should be aware of this potential fee and take proactive steps to prevent customer complaints and address them efficiently when they arise to avoid incurring additional costs.