According to Buildingstars, where are the minimum standards for customer service detailed?
Buildingstars Franchise · 2025 FDDAnswer from 2025 FDD Document
FRANCHISEE shall not advertise in a deceptive, misleading, or unethical manner; shall only make those promises, representations, and guarantees to Customers, and others at the Business authorized by BUILDINGSTARS; preserve good Customer relations; render competent, prompt, courteous, and knowledgeable service; and meet such minimum standards as BUILDINGSTARS may establish from time to time in the Confidential Operations Manual.
Source: Item 22 — CONTRACTS (FDD page 43)
What This Means (2025 FDD)
According to Buildingstars' 2025 Franchise Disclosure Document, the minimum standards for customer service are detailed in the Confidential Operations Manual. Franchisees must meet these standards, which Buildingstars may establish and modify from time to time.
This means that as a Buildingstars franchisee, you are obligated to adhere to the customer service standards outlined in the Confidential Operations Manual. This manual is a key document that contains the specific guidelines and procedures you must follow in operating your franchise. It is important to review this manual carefully and stay updated on any changes or modifications that Buildingstars may implement.
Failure to meet these minimum standards could result in Buildingstars discontinuing your right to service a customer account. Buildingstars may conduct quality control and customer relations visits to assess your performance. Factors considered include customer complaints, unresponsiveness, allegations of theft or breakage, and failure to complete jobs professionally. Therefore, maintaining high customer service standards is crucial for retaining customer accounts and ensuring the success of your Buildingstars franchise.